Refund policy

Return & Refund Policy

Returns & Refunds

At Kane Machinery, we want our customers to purchase with confidence. This Return & Refund Policy applies to purchases made directly from Kane Machinery and operates in addition to your rights under the Australian Consumer Law (ACL).

Change of Mind

Due to the size, weight and freight costs associated with machinery, Kane Machinery does not generally accept returns or provide refunds for change of mind, incorrect product selection, finding a product cheaper elsewhere, or deciding that the product is no longer required.

We encourage customers to carefully review product specifications, dimensions and intended applications before placing an order. If you are unsure whether a machine is suitable for your requirements, please contact us before purchasing.

In exceptional circumstances, Kane Machinery may agree to accept a change-of-mind return at our discretion. Any such return must be approved by us before the product is sent back.

Approved Change-of-Mind Returns

Where Kane Machinery agrees to accept a change-of-mind return:

The customer is responsible for arranging and paying all return freight costs.
The product must be unused and returned in its original condition and, where reasonably possible, its original packaging.
The customer is responsible for ensuring the product is appropriately packaged and protected for return transport.
Original delivery or freight charges are not refundable, except where required by law.
Any refund will only be processed after the returned product has been received and inspected.
Kane Machinery reserves the right to refuse an approved change-of-mind return if the product is returned used, damaged, incomplete or in a condition materially different from when it was supplied.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Damaged or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your machine arrives damaged, or you believe you have received an incorrect item, please contact Kane Machinery promptly with your order details and clear photos or videos showing the issue.

Please retain the product and its packaging while we assess the matter. Do not return the product without first receiving return instructions from Kane Machinery.

We will assess the information provided and work with you to determine an appropriate solution.

Faulty Products

If you believe your product has a fault, please contact Kane Machinery with:

Your order details;
The machine model;
A description of the issue; and
Where reasonably possible, clear photos or videos demonstrating the problem.

We may request further information or need to inspect or assess the product to determine the nature of the problem and the appropriate remedy.

Where a problem is minor, Kane Machinery may provide a repair or another remedy in accordance with the Australian Consumer Law.

Where a product has a major failure under the Australian Consumer Law, you may be entitled to choose a refund or replacement as provided by law.

Return Freight

For approved change-of-mind or other non-fault returns, the customer is responsible for all return freight costs.

Because our products include large and heavy machinery, return freight can be significant. Customers should consider these costs before requesting a discretionary return.

For faulty, damaged, incorrectly supplied or otherwise non-compliant products, responsibility for return freight, collection and other associated costs will be determined in accordance with the Australian Consumer Law.

Where Kane Machinery confirms that a product has a problem for which we are responsible, reasonable return costs will be reimbursed or arranged where required by law.

Unauthorised Returns

Please do not return machinery directly to our warehouse or any other location without first contacting Kane Machinery and receiving return instructions.

Due to the size and freight requirements of our products, unauthorised returns may not be accepted.

Refunds

Where a refund has been approved, Kane Machinery will process the refund using the original payment method where reasonably possible.

Please allow time for your bank, card provider or payment service to process the refund after it has been issued.

Any deductions relating to customer-paid return freight or other costs will only apply where permitted by this policy and Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Return & Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Consumer guarantees under the Australian Consumer Law operate independently of any express warranty offered by Kane Machinery or a manufacturer and may continue to apply after an express warranty period has expired.