Support & Spare Parts

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe your machine has a fault, please contact us first with the details listed above so we can assess the issue and work out the appropriate remedy.

Blades, belts, filters, spark plugs, tyres and similar parts wear during normal operation. Whether a particular issue is a fault depends on its cause and your rights under the Australian Consumer Law.

Regular inspection, servicing and maintenance are important for safe operation and long-term reliability. Before using your machine, make sure you understand the operating, safety and maintenance requirements.

Many of our machines are large and heavy, so returning the whole machine is not always practical. Where appropriate, support may include:

• Remote troubleshooting and technical guidance
• Supply of replacement parts
• Help identifying the required component
• Local repair arrangements, or reasonable repair costs agreed in advance

The right solution depends on the nature of the issue and your rights under the Australian Consumer Law.

Selected replacement and spare parts are available for supported Kane Machinery products. Email your machine model, order details and the part you need. We may ask for photos to identify the right component. Availability varies by machine and component.